At Intana Clothing, we strive to ensure that our customers are satisfied with their purchases. However, we understand that sometimes returns are necessary. Please read our policy carefully to understand the conditions under which returns are accepted.

1. Returns for Manufacturing Defects Only

We accept returns exclusively for items that have manufacturing defects. If you believe your item is defective, please follow the steps outlined below to initiate the return process.

2. Unboxing Video Requirement

To process your return, you must provide an unboxing video of the product. This video should be recorded without any edits and must clearly show the condition of the item upon opening. This requirement helps us verify the defect and improve our quality control.

3. No Refunds Provided

Please note that Intana Clothing does not offer refunds for any returned items. Instead, we will assess the defect and may offer a replacement or store credit at our discretion.

4. How to Initiate a Return

To initiate a return, please follow these steps:

• Step 1: Record an unboxing video of the product, ensuring it is unedited and clearly shows the defect.
• Step 2: Contact our customer service team at [customer service email] with your order number and the unboxing video.
• Step 3: Our team will review your request and respond with further instructions.

5. Timeframe for Returns

Please ensure that you initiate your return within 7 days of receiving your order. Returns requested after this period may not be accepted.

6. Shipping Costs

Customers are responsible for any shipping costs associated with returning items to us. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.

7. Contact Us

If you have any questions regarding our return policy or need assistance, please reach out to our customer service team at sales@intanaclothing.com or +91 9747999188.

Thank you for choosing Intana Clothing! We appreciate your understanding and cooperation in following our return policy.